Shipping Policy

How this policy is written

This policy follows your order, day by day, from the moment you check out to the moment your parcel arrives. After the timeline, a "What if…" section covers the exceptions, and "The fine print" lists the terms that apply to every order.

Day 0: you order

You place your order on velvete.site and pay through Shopify secure checkout. Payment is charged at order placement. Within minutes, an order confirmation email lands in your inbox. That email is your receipt — it lists what you ordered, the total you paid, and the address you gave us. Check it. If anything in it looks wrong, email us right away; the sooner we hear, the easier it is to fix.

Day 0–1: we pack your order

Orders process in 1–2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Processing means picking your pieces, checking them, packing them, and labeling the parcel. We pack each order by hand, and we keep the packing light: enough protection for satin, velvet, beads, and crystals, without a box full of filler you have to throw away.

Day 1–2: your label and tracking number

When your label is created, we email you a tracking number. Follow the link in that email, or enter the number on the USPS site, to follow your parcel from our door to yours. A second email confirms delivery. If a tracking number has not arrived within 2 business days of your order, email us and we will look into it.

Day 2–5: your parcel travels

Standard deliveries in the United States travel with USPS Priority Mail — a fast, tracked service suited to light fashion-accessory parcels. Transit takes 1–3 business days in the contiguous U.S.

Stage	Timeframe	Notes
Processing	1–2 business days	Mon–Fri, excluding U.S. federal holidays
Transit (contiguous U.S.)	1–3 business days	USPS Priority Mail, tracked
Door-to-door total (contiguous U.S.)	2–5 business days	Processing + transit
PO Box / APO / FPO / U.S. territories	Longer; varies by destination	U.S. Postal Service parcel service

Day 2–5: delivery

USPS delivers to the address on your order, and a delivery confirmation email follows. If you will not be home, the parcel is left according to your local USPS delivery practice. Check the tracking details for the exact delivery location if a parcel is not where you expect it.

What if… you need to change the address?

Email business@velvete.site within 12 hours of placing your order, with your order number and the corrected address. After the label is created, we cannot reroute a parcel. If the parcel is already with the carrier, use the carrier's delivery-management tools or contact the carrier directly; we will help where we can, but a reroute is not guaranteed.

What if… your order arrives damaged?

Photograph the outer box and the item, then email us within 14 days of delivery with your order number and the photos. We will arrange a replacement or a refund — your choice. Keep the packaging until the matter is settled.

What if… the parcel seems lost?

If tracking shows no movement for 5 business days, email us. We open a carrier trace with USPS and keep you updated. If the trace confirms the parcel is lost, we reship your order or refund it in full — your choice.

What if… tracking shows delivery but the parcel is not there?

Check the tracking details for the exact delivery location, ask household members and neighbors, and check with your building's leasing office or mailroom. If the parcel is still missing, email us and we will help you open a claim with the carrier.

What if… the delivery is delayed?

Weather, carrier network disruptions, and other events outside our control can delay a delivery. We cannot promise a delivery date when the carrier network is disrupted, but we will help you trace the parcel and keep you informed.

The fine print

• Shipping is free on every order. There is no minimum order value, no code to enter, and no membership requirement. The shipping charge shown at checkout is $0.
• PO Box, APO, FPO, and U.S. territory addresses cannot receive every USPS service. Those orders travel through the U.S. Postal Service parcel service, still free. Transit to these destinations may run longer than the standard window above.
• We do not ship internationally at launch. Orders ship to U.S. addresses only, including the PO Box, APO, FPO, and U.S. territory service described above.
• Taxes are calculated at checkout and shown before you pay. Free shipping does not change the price of the items, and it does not change the taxes calculated at checkout.

Policy owner: Velvette, 4659 Heidelberg Ave, Saint Louis, MO 63123 · business@velvete.site · +1 (555) 0123-8890