FAQ
Frequently Asked Questions
Answers to the questions we hear most about Velvette fashion accessories and occasion bags. Shipping, returns, materials, sizing, and order support.
1. Where does Velvette ship?
We ship orders across the United States. Standard deliveries travel with USPS Priority Mail. PO Box, APO, FPO, and U.S. territory addresses ship through the U.S. Postal Service parcel service, still free. We do not ship internationally at launch. See Day 0–5: Shipping for the full timeline.
2. How long will my order take to arrive?
Orders process in 1–2 business days (Monday–Friday, excluding U.S. federal holidays), then transit takes 1–3 business days in the contiguous U.S. — 2–5 business days door to door in most cases. PO Box, APO, FPO, and U.S. territory deliveries may run longer. A tracking number is emailed when your label is created.
3. Will there be order tracking?
Yes. Every order ships with a tracking number, emailed to you when the label is created. Follow the link in that email, or enter the number on the USPS site, to follow your parcel from our door to yours.
4. What is Velvette's return policy?
You have 30 days from the delivery date to return an item that is unused, unworn, and in its original packaging and resalable condition. Returns are free: email us and we send a prepaid USPS return label. See Day 0–30: Returns & Refunds for the full timeline.
5. How do returns work?
Email business@velvete.site with your order number, the items you are returning, and the reason. We reply within 1 business day with a prepaid USPS return label and instructions. Pack the item, attach the label, and drop it off. We inspect the return within 1–2 business days of it reaching our returns center.
6. How long do refunds take?
Refunds are released 7–10 business days after your return is accepted, to your original payment method. Your bank or card issuer may need additional days to post the credit. We email you when the return is received, when inspection is complete, and when the refund is released.
7. Are your pieces real leather, real silk, or real pearls?
Only if the product page says so. Materials described as “leather-look”, “satin silk-look”, or “faux pearls” are synthetic alternatives designed to resemble the appearance of those materials — they are not genuine leather, silk, or pearls. Product descriptions label these materials clearly so you know what you are choosing.
8. How should I care for my bag or accessory?
Care depends on the material. For satin and velvet pieces, spot-clean gently with a soft, dry cloth and store them stuffed to hold their shape; keep them away from prolonged direct heat or sunlight. For embellished pieces, avoid catching beads and crystals on rough surfaces. Always check the specific product page for care notes, and see our evening bag care guide for more detail.
9. How do I pick the right clutch size?
Our clutch size guide shows what typically fits inside the most common clutch styles — phone, cards, keys, and lipstick for most evenings — so you can match a bag to your essentials before you order. Each product page lists the approximate proposed dimensions.
10. How do I measure for the right belt size?
A belt's size is measured from the buckle to the middle hole, not from your trouser size — see our belt size guide for the step-by-step method. In general, your belt size runs 2 to 4 inches larger than your trouser size, because belts sit over fabric and need overlap for the buckle end.
11. How do I contact Velvette about my order?
Email business@velvete.site or call +1 (555) 0123-8890. Please include your order number so we can help you faster. For returns, we reply within 1 business day.
12. What should I do if my order arrives damaged or incorrect?
Email us within 14 days with your order number and a photo of the issue. For damaged, wrong, or defective items on arrival we send a prepaid return label and offer a replacement or a full refund — your choice. The 30-day return clock does not apply to arrival problems.
Still stuck? Email business@velvete.site or call +1 (555) 0123-8890.